What You Need to Know
We want your experience with our shop to be as enjoyable and easy as possible. To make things clear and user-friendly, we have listed the answers to some of the most frequently asked questions in one concise section. Have a look at our FAQs below and get in touch if you need any additional information.
FAQ
HOW LONG IS SHIPPING AND PROCESSING?
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Typically within 5-7 business days depending on carrier. Tracking number will be emailed once we received order.
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Custom orders within 5-10 business days depending on carrier.
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Unfortunately, we aren't able to offer overnight or expedited shipping at this time.
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As always, please allow time for unforeseen shipping delays with delivery carriers.
What do I do if I have a question about my order?
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Conact us via email info@timeoutbydevine.com
What forms of payment do you accept?
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We accept Visa, Mastercard, American Express, Discover, Paypal and Timeout by Devine gift cards.
Can I cancel or change my order?
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If you placed a customize order on any of our products and wish to cancel after one or two days you will be charged 25% cancellation fee.
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Once your order is placed, we do our best to prepare it for shipment. In most cases, we can’t change or cancel your order, but contact us at info@timeoutbydevine.com and we’ll do our best to help.
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Non customize products require any cancellation and/or changes for orders that have been placed but not shipped to be confirmed via email. We will then respond via email if we are able to make the cancellation and/or change requested..
Minimum Order Requirement
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On t-shirt printing we require a minimum order amount of $25
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Customized bags/ Embroidery we require a minimum order amount of $45
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Printing other then shirts and bags we require a minimum order amount of $25
Returns & Exchanges
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Our goal is to satisfy each and every customer. If you are not satisfied with any product for any reason it may be returned for a merchandise credit.
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We don't expect returns on customized garments or handmade bags.
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Please note: only orders shipped to addresses within the US are eligible for return or exchange. All international orders are final sale and are ineligible for return or exchange.